Terms of service
The terms that apply when you book with YUSRA PRIME — written plainly, covering payment, cancellation and liability.
Effective date: 5 October 2026
1. Our services
YUSRA PRIME ("Yusra Prime") is a Dubai-based transport brokerage. We provide booking, dispatch, payment and account-management services for chauffeur-driven journeys — airport transfers (DXB, DWC and Abu Dhabi gateways), point-to-point city travel, hourly and full-day hire, corporate travel programmes and event transportation — within the United Arab Emirates, subject to availability. Each journey is performed by a vehicle and chauffeur operated by a vetted, RTA-licensed fleet operator under contract to Yusra Prime ("Operator Partner"). Your contract for the service is with Yusra Prime as the single commercial counterparty; Yusra Prime does not own the vehicles or employ the chauffeurs.
2. Booking & confirmation
A booking is confirmed only when we reply confirming the vehicle, chauffeur and price. Quoted prices are guaranteed for the date and route stated; changes to route, time or vehicle after confirmation may adjust the price. Flight numbers, where provided, are used to track and adjust for delays.
3. Payment terms
Individual bookings may be settled by card, bank transfer or cash in AED at the end of the journey unless otherwise agreed. Corporate accounts operate on 30-day credit terms with consolidated monthly invoicing. Certain large bookings (events, coaches, multi-vehicle movements) may require a deposit of up to 30% to be confirmed.
4. Cancellations & changes
Sedans and SUVs may be cancelled free of charge up to 12 hours before the scheduled pickup; coaches and multi-vehicle bookings up to 48 hours before. Later cancellations are charged at 50% of the fare, and cancellations within 2 hours of pickup, or no-shows, at 100%. Changes are accommodated free of charge wherever availability allows.
5. Waiting time
Airport arrivals include 60 minutes of complimentary waiting after landing; city pickups include 15 minutes. Beyond this, waiting is charged in 30-minute increments at the applicable hourly rate.
6. Passenger conduct
Passengers must not smoke, consume alcohol in excess of legal limits, or behave in a manner that endangers the chauffeur, vehicle or other road users. Any damage to the vehicle's interior caused by a passenger will be charged at repair cost. We may refuse or terminate a ride for conduct that compromises safety.
7. Insurance & liability
Every Operator Partner maintains full commercial insurance for its vehicles and passengers, verified by Yusra Prime before contracting and annually thereafter. Our liability for delays caused by traffic, weather, or events beyond our reasonable control is limited to refunding the affected journey's fare. We are not liable for missed flights where the pickup scheduled by the client did not allow reasonable journey time.
8. Force majeure
Where performance is prevented by events beyond our control — including but not limited to road closures, government restrictions or severe weather — affected bookings will be rescheduled or refunded, and neither party shall be liable to the other.
9. Governing law
These terms are governed by the laws of the United Arab Emirates and the Emirate of Dubai. Disputes are subject to the exclusive jurisdiction of the Dubai courts.